Tag Archive for 'pharma'

brizzo

Therapy based on genetics–one step closer

Traditionally, in advertising we tout the benefits of a new drug to market by the results of their phase 3 clinical trial, reporting on the efficacy and safety of a given compound. In some cases the clinical trial might be set up to compare against the “gold standard” therapy, but most often it is compared to placebo. Depending on the size of the affected population most studies are expected to be large, multi-centered, and patient’s are evaluated for an appropriate length of time as dictated by the condition being treated. In a few studies “responder rates” are reported which describe what percentage of the population actually responded favorable in comparison to those that the effect was not significant.

Individualized drug therapy allows us to identify populations that based on genetic variants, may be higher responders, or may have higher propensity toward an adverse reaction. This new science, called Pharmacogenomics identifies how potential gene drug interactions can better predict a patient’s response to therapy. This could eliminate having to endure a course of therapy that may not work, before the next level of intervention is considered. This type of assessment could help to target therapy to the individual that will best respond. In a recent Journal of American Medical Association (JAMA) article they described Pharmacogenomics as a decision support strategy that will allow physicians to individualize drug therapy, maximize the likelihood of response, and minimize risk for adverse reactions.

But can we afford to determine every ones specific genetic code before any therapy decision is made? Who will be paying for this expense? Clinical adoption of this science will be influenced by regulatory recommendations, and third-party payment. Until a cost/benefit story can be told, use of this science universally will be slow. However, with the transition to electronic medical records (EMR) there are more opportunities to look for trends and discoveries with different treatment categories across populations. For example in the Asian culture, there is a gene variant that is strongly associated with a very debilitating skin reaction when given certain seizure medication. Identifying population based responses can help us to predict response and avoid serious adverse events. With EMR there can be better follow through and record keeping of an individual’s response to therapy and sensitivities that might apply across categories. There may also be an opportunity to share patient experiences among clinician’s so trends can be observed, and population variants can be identified.

So what does this mean in advertising? Well responder rates might become one of the pivotal messages of our communication platforms. Drugs that are efficacious across a broad range of patients will become an important component of early adoption. And looking for trends with serious adverse events might help the clinician to determine which population to avoid using this medication in, rather than blanketing their concern toward every potential patient.

This is going to be a new and exciting frontier for medicine and for individualizing therapy. As is often true in science, sometimes the data collection does not answer the question but helps to identify where further exploration needs to be developed. This is a new and exciting time for more exacting pharmaceutical treatments.

jdoyle

Five paths to success in global marketing

Launching and building a global brand requires brand managers with special skill sets. More than just being able to adjust and work in different time zones global strategic brand managers must be able to understand and embrace different cultures, and be eager and willing to help create the conditions for success for the brand and their regional marketing colleagues. As more Pharma/Biotech and Medical Device brands are becoming global brands, how can we help create a distinctive and impactful brand that has a consistent brand image worldwide?

After collaborating with several different global brand managers – some more successful than others – I’ve seen five distinct paths they have taken to help them achieve their goals.

  1. Respect – Just like the old song says “R-E-S-P-E-C-T, you don’t know what it means to me”, people respond much better when they feel they are being respected. “It’s different in my country (or region)” is a phrase I’ve heard from regional or country marketing managers in every engagement in which I’ve been involved. And the truth is, YES it is different! Different cultures, regulations, even different brand labels are bound to impact consistency for the brand. But the successful global brand managers engage their regional colleagues, understand and respect their markets uniqueness, and digs deeply for areas of commonality.
  2. Collaboration – Successful global brand managers instinctively collaborate with their regional marketing colleagues. They involve them “early and often” in brand planning. A useful tool is to have all regions participate in a situation analysis, outlining their target audiences, markets, competition and perform a SWOT analysis on the brand. More often than not it becomes apparent that great areas of similarity exist in different markets.  But collaboration cannot stop there.  It must continue, giving regional colleagues an equal say in positioning, and participating in the building of the brand imagery. Having them participate in the market research of positioning, messages and brand concepts in their regions provides them the assurances that the ultimate brand imagery and messages will be successful in their particular market.
  3. Reseach – Global brand managers must conduct in-depth market research on the brand in the appropriate regional/country markets. Specific market conditions research (sales, shares, target audience perceptions, competitive intel) will be brought by regional marketing personnel to the situation analysis meetings, but successful global marketers will conduct the research needed to validate brand development activities, and to measure their success.
  4. Communication – This must be an ongoing process that allows for a two-way communication between global and regional marketing. Successful global brand managers have regularly scheduled telecons, WebEx’s, etc. where they share information with their regional colleagues on such subjects as:  “What is global marketing doing to further develop the brand or programs to support it?” “How is the launch of the brand going in a particular market?” “What are the areas of success… or what are the challenges the brand is facing as it is being rolled out?”  Savvy global brand managers schedule meetings with their regional colleagues before or after market global Congresses or Conferences when they will all be together in a given city. And web-based technology is providing us tools to provide regional colleagues marketing material content and the instantaneous context for these materials… but this will be a subject for a future web post!
  5. Resourcefulness – I almost titled this one “Resources”, but then I quickly remembered that I’ve never worked with a global manager who felt that they had the resources necessary to fully capitalize the situation at hand! But the successful ones I’ve worked with understood how to be resourceful with the assets they have, and to achieve great things. They see themselves as a great “lever arm” able to apply pressure strategically to achieve their goals.

And those of us who had the pleasure of studying physics most likely came across that famous quote by Archimedes: “Give me a lever long enough and a place to stand and I can move the earth.” Successful global brand managers indeed give the world of brand marketing a jolt!

leigh.householder

Shareworthy: Four “can’t miss” clicks

(Co-published at WhatsYourDigitaliQ.com)

My inbox was overflowing last week with great finds from my colleagues and friends. Here are four of the best to start the week:

Facebook: The Movie

This is how it happens: You invent something amazing. You fight along the way. You get a little rich, a little too fast and act like a fool with your money. You get everything figured out. And, just then – they make a movie about your bumpy road to getting there. The Apple founders had Pirates of Silicon Valley and now the original Facebook friends have The Social Network.

The movie itself isn’t the big deal, though; it’s the trailer. Check it out – a seamless blend of entertainment and advertisement; an excellent example of a new generation of ads that are at once more native and more culturally resonant:

If you’re following Facebook trends, also check out As Facebook Users Die, Ghosts Reach Out from this weekend’s NYTimes. Incredible new challenges for social networks to address.

(Thanks to Tim Ryan)

An Empathetic Website

How many healthcare websites have you visited with patient testimonials? 50? 100? And, how many of those have felt real and human to you (vs. edited within an inch of their lives)? I’m guessing it’s a pretty tiny number.

MSLivingWell is one website that really held the line – the stories there are delivered in a truly creative way and are so real and honest that you get caught up in them. Click Watch Carrole’s Story on the right for a great example.

(Thanks to Sean Cowan)

New Knowledge About Nurses

Our well-financed friends over at Manhattan Research just released another fantastic report: Taking the Pulse Nurses. One of their analysts – Maureen Malloy – wrote a summary for MedAdNews.

A couple of highlights:

  • More than 80% of online nurses direct patients to health-related websites for additional information
  • Additionally, nurses impact patient healthcare decisions. A majority of online nurses report that they are influential over their patients’ adherence to treatment regimens
  • The majority of nurses online for professional purposes use the Internet multiple times throughout the workday, with the uptake of smart mobile devices fostering an “always on” culture in the medical field
  • Nearly 90% of online nurses have visited a pharmaceutical, biotech, or device corporate or product Website in the past year, with Merck and GlaxoSmithKline leading the pack in terms of visitation

Today, few healthcare and pharma websites contain nurse-specific content. Is it time for that to change?

(Thanks to Tyler Ransburg)

AstraZeneca TWEETS

In the category of “I didn’t know we could do that!” comes this great find from fellow blogger Jon Richman. In his mini-white paper 10 Things I’d Like to Start Hearing About Pharma Social Media, Jon shares this very cool search and response Twitter campaign by AstraZenaca:

The brand listens for people with complaints about its products and then directs them to its customer service line to find help. Great way to show you’re listening and find new ways to use big investments (like a call center)

(Thanks to Dawn Marinacci)

edavis

Does empathy work?

Can Big Pharma leverage true empathy marketing?

Most of us have had to buy cereal, or shoes, or a car. Not as many have confronted  a terminal cancer diagnosis or had to alter our lifestyles because of chronic diabetes.

For consumer goods marketers, speaking in an empathetic voice makes sense. For pharmaceutical marketers, it’s not quite as clear.

“Empathy is a hugely powerful marketing tool if we use it gently, being sure to leave lots of room for error…”

-Seth Godin

Insights can lead to stereotypes and impersonal marketing

One thing pharmaceutical marketers avoid like the plague is ‘room for error.’ But when it comes to empathy marketing, room for error is necessary. It’s that messy space where the brand is no longer completely in control of the discussion.

Rather than letting go, we often rely on research that is just as controlled as campaigns we create.

Our instinct is to generate messages powered by research insights.

These insights are translated into assumptions. When we begin to assume motives, we lose the power to let consumers tell their own stories. We invent imitation stories and then seek permission of the consumers to endorse them.

Often times, those insights lead to generalizations about a culture (like “surgeons”) rather than a true understanding of the unique impulses of individuals. This is where empathy marketing from a traditional media standpoint is destined to fail. Traditional media pushes information to consumers. Sales tools and journal ads are a one-way street — talking to customers instead of talking with them.

Godin adds:

“Don’t declare that you know exactly why someone made a choice or predict what someone is going to do next, and why. It’s a great parlor trick, but you’re probably going to be wrong.”

We’re trying to tell their story to them, but in a voice that’s not genuine.

Social media adds that “real person” context

However, social media platforms allow pharmaceutical marketers greater access to their customers’ true needs — a participatory environment in which discussions replace sales calls. Engage in the conversation — the good, the bad, the ugly (Let go!) — and be surprised when you learn your customers can be your most unlikely engineers, marketers, researchers, and beta testers.

Additionally, pharma marketers must resist the instinct to make every point at which they interact with customers a ‘selling moment’, and turn them into ‘feedback moments.’ Moments where they receive illumination about improving their products/devices/drugs and how to better serve customers’ needs.

This is where ‘empathy’ really happens.