Tag Archive for 'mission-driven companies'

mnelson

A Wellness Advocate in action: LYSOL Mission for Health

As Advertisers, we’ve been taught to look for the right buyers for our products–intersecting the right individuals at the right time with the right claims to convince them to buy.  In today’s health and wellness marketing landscape, brands become relevant not by simply being different but by making a difference—by behaving as Advocates. That means finding a shared purpose with our consumers, proving it through actions and interactions and connecting stakeholders around the purpose. The goal: to create not just buyers, but ambassadors of the brand who will self-multiply.

Many brands today are saying the right things…telling consumers they have a “higher purpose.” What separates the LYSOL effort is how the brand is backing up the words with actions.  LYSOL’s campaign, Mission for Health, is a great example of applying the principles of an Advocate brand.

Like many health and wellness brands, LYSOL has a science-based differentiation: it kills 99% of bacteria.  But through Mission for Health, the brand truth is laddered up to a greater shared purpose with moms.  The campaign easily allows for new products and product improvements that continue to prove Lysol’s mission for health. It uses mass media as a mass invitation to a more involving online and grassroots experience.

How LYSOL Mission for Health puts Advocate principles into practice:

Shared Purpose: Reducing the spread of flu and colds at home and at school.

Action: Along with education around prevention, LYSOL proves its commitment to the purpose through acts of generosity, such as a $5 rebate on flu shots.

Serving: LYSOL is empowering schools, through a program endorsed by a leading pediatrician, to teach healthy habits to children and increase school attendance through the Lysol Blue Ribbon School Attendance Challenge that rewards schools for low absenteeism.

Connecting: LYSOL brings advocates for health together through its efforts in schools, humanitarian efforts and through online forums and community.

Dialogue: On lysol.com/missionforhealth, consumers can join dialogue around the greater purpose of health (including products) or can ask questions of experts from the healthcare and science community.

Citizenship: LYSOL has partnered with Save the Children, a non-profit humanitarian and disaster relief organization to support the needs of children and their families whose health and safety are affected by disasters. The difference between this effort and adjunct cause marketing is that it is directly linked to Mission for Health, so it is meaningful proof of the purpose, not just general goodwill.

Authenticity: First-time moms are provided with educational resources on keeping themselves and their infants healthy with information available at OBGYN offices, pediatrician offices, on www.lysol.com/missionforhealth and other online communities.

Ambassadors: Joining the Mission for Health cause allows moms to review products and get health tips they can pass on to others. Also, the Mission program includes a Community Heroes Contest, with winners judged on improving the health or happiness of a community, and the possible impact of a community improvement effort.

Without these Advocate principles in action, LYSOL’S Mission for Health campaign would just be another pretty Advertising tagline.  Kudos to the Advocate brand builders behind it.

*For more information on health and wellness visit thewellatgsw.com.

edavis

Philosophies Rule.

“If you convince me you love dogs, I’ll let you feed mine.”
Lee Clow, TBWA/Chiat Day

Dogs Rule —Two words.

A simple mission statement, embodied in a tag line.

A brand philosophy derived from passion.

When you communicate a brand philosophy to your customers, you are inviting them to share your beliefs. Shared beliefs help to convert skeptics into adopters, and can strengthen bonds between consumers and brands.

The funny thing is that these beliefs, like ‘Dogs Rule’, rarely involve your product or service. They are simply the moment where consumers and brands’ ideals meet.

However, beliefs are only as valid as the actions behind them. When corporate or brand actions don’t match up with the ethos defined in the advertising space, consumer trust is broken.

Since 2005, Pedigree has put the ethos “Dogs Rule” into definitive action by encouraging their employees to bring their dogs to work, by moving offices to pet-friendly locations, and by creating the Pedigree Adoption Drive Foundation. This organization supports 3,500 dog shelters across the US and encourages dog adoptions and has raised over $3.5 million so far.

It took TBWA/Chiat Day to convince Pedigree that a simple philosophy based in human truth could turn dog lovers into Pedigree lovers.

“Dog food brands were missing the emotional high ground,” Clow says. Ads focused on product shots and either fell into cartoon-like expressions of dogs or scientific explanations of how the food benefited canine health. None talked about what makes dogs and their relationships with their owners special. “We told them, ‘People who have dogs love their dogs. Why wouldn’t you be a brand that loves dogs and have it motivate everything you do?”

Currently, Kibbles’n’Bits is running very product-focused ads that repeatedly stress how much dogs love Kibbles’n’Bits. I don’t know about you, but dogs aren’t the most persnickety eaters on the planet – and how do I know they truly love Kibbles’n’Bits? Did they focus group this? Taste testing? Did they validate all breeds or just a select few? Purebreds? Mongrels? Old dogs vs. young dogs? Sadly, Kibbles’n’Bits is asking me to believe in nothing more than how awesome their dog food is.

You may ask, what does this have to do with pharmaceutical or health and wellness brands?

Stand for something beyond what your product does on a surface level. Be bold, but honest. Your brand needn’t promise the moon (I’m sure the FDA would have something to say about that.)

So, put a stake in the ground. And live it every day.

Dogs Rule.

Oh, and Cancer Sucks.