Tag Archive for 'creative inspiration'

ggoffe

Wanted: temptation free checkout lanes!

Who doesn’t love a party–time to get together, to chat and to share ideas with like-minded people? But busy Moms don’t always get that chance. So what do they do? Turn to social media and host their own “GNO (Girls Night Out)” Twitter Party, gathering every Tuesday night for some honest, touching and entirely relatable online sharing.

As a healthcare marketer, having all of these women gathered in one place–a natural question comes to our mind, “Tell us about your role as a family health guardian?” or what we like to call WellGuardian. And as we expected, they were off and running.

First of all, and not surprisingly, it isn’t an easy role. When asked what character they best related to, they had several interesting examples. Some women said they would like to be Jeannie (from I Dream of Jeannie)–wishing they had “the power to blink and make her kids like veggies.” Others say they felt like the Little Engine that Could–“always running uphill.” And then there was the always-popular Roadrunner—an example that speaks for itself (beep beep). Bottom line, we’ve got a long way to go!

As the WellGuardian, she’s the family health engine, so how about that family? They can easily derail her best plans. Example: the lightning fast “cart grab” the kids manage to do when you look away for a second. Hey, how’d those cookies get in our cart? Or at the dinner table when the vegetables mysteriously find a way off the plate and into a neighboring napkin (or cup, or pocket or the dog’s mouth).

Surprisingly though, women had better ideas than just “orange coning” the family, instead they wanted to engage them in health-conscious activities. Women found that when they involved their kids in choices, they got with the program. It could be an elaborate plan or one simple change. One family adds fresh spinach to their smoothies—the greener the better!

So how does she feel brands and retailers are doing to help her in her healthy quest? Women said “How can they really be about health if they still sell junk food?” “And place it at checkout?” If she ran the industry, here are a few things she would consider. What if, instead of tempting them with unhealthy treats, the stores offered extra rewards for healthy purchases on her rewards card? Or how about offering a temptation free checkout lane? These women also suggested ways for healthy shopping to become a collaborative and fun event such as a Mom’s shopping night with the ever-important wine samples. Or perhaps a Family Wellness Night–so the whole family can be involved in making healthy shopping choices.

Other Mom’s suggested combo displays in the supermarket like creating a display with soup, cold meds and Clorox wipes promoted together. As one Mom said, “I’m not much on soup, but cold meds next to Clorox will surely hook, line and sinker me!” Hmm, what if retailers organized circulars around health goals as opposed to just grouping similar items?

As our Twitter Party wrapped up, we were reminded how much you can learn when you listen without an agenda, even in 140 characters.

dsonderman

The unofficial seven deadlier sins of campaign development

The fine folks at PM360 recently listed out the Seven Deadly Sins of Healthcare Marketing. I contributed to an accompanying article and realized that there are sinful choices clients and agencies make every day that don’t fit neatly into our preconceived notions of “sin” — they seem completely innocent on the surface. Perhaps that is what makes these seven so damning to any client’s work and agency’s creative soul:

  1. Relying solely on traditional formats as a measure of an effective idea. Evaluating a campaign idea via a printed box on a page is neat and tidy, but ultimately limiting and antiquated. Tradeshows, personal selling, gaming, digital selling, unbranded, broadcast, social, environmental, mobile — all are genuine and often far more effective ways for a campaign to reach its audiences.
  2. Going native. Agencies shouldn’t rush to apply their “client” filters — and clients shouldn’t want them to. The agency is being compensated for a point of view and experience the client cannot provide for itself. Sometimes the best interests of the brand are to shake it by the scruff of the neck, something few clients include in their briefing.
  3. Rushing to execution before nailing the idea. But once you do nail the idea, don’t skimp on bringing it to life. An average idea can be made exceptional in its execution. An amazing idea even more so.
  4. Ignoring the fact that personal selling involves a living, breathing, highly-trained sales person. Non-personal selling does not. A creative campaign needs to serve both, but the onus on surprising and engaging audiences is dramatically higher in non-personal venues.
  5. Using an inconsistent measuring stick. From the first review through the final focus group, campaign ideas should be measured against the creative strategy from which they were inspired. Needless to say, that strategy shouldn’t change along the way. And all evaluators should use it consistently, resisting the urge to swap in product positioning, message hierarchy, or, heaven forbid, “tone” as a new measure mid-way through the process.
  6. Setting the research schedule before creative development has even started. If the research tail wags too quickly, be prepared for ideas that might be dogs.
  7. Assuming an automatic “no” from med-reg on a bold idea. Bring your legal/medical/regulatory body in early. Expose them to the strategy, to the ideas in rough form, to the market research results. Find a way to help medical and regulatory gatekeepers understand your conceptual goals; often times they will help you find your way.

I’m just one soul trying to keep creativity on the path of righteousness — but I’m no saint. I’ve been guilty of some of these sins in my career. And heaven knows there are others we’ve all committed in the pursuit of brand awesomeness. Perhaps now you’ll feel comfortable confessing some of yours.

jesse.kates

Consider the 4th dimension

Universal communications that last (and last and last and last…)

There’s a time and place for everything and healthcare brands are no exception. The needs of the medical community are in constant flux and require our brands to continually adapt and evolve to meet ever-changing needs. Its easy for creative teams to get stuck in the insular world of the products they serve on a day-to-day (and night-to-night) basis, but in order to be a true brand liberator, we have to look above and beyond these worlds. Often, that means seeking inspiration from novels, magazines, TV or the far less regulated world of general consumer advertising – but that’s not enough…not nearly enough.

If we limit our source of inspiration (thereby limiting our thinking) to communicating in the world we live in today, we are forgetting about an enormous (and enormously rich) paradigm that can open our minds to provocative solutions for cutting through the ever-increasing clutter in the marketplace.

In 2006, the US Dept. of Energy was trying to deal with the problem of creating new universal warnings for radiation from nuclear waste. The waste is considered dangerous for 10,000 years and if you stop and think about it, well, there’s a really high likelihood that our civilization will be replaced (perhaps several times over) during that relatively large window of time. Take a look at this story and imagine the kind of mind expanding thought that this creative panel had to engage in to create the most universal, timeless communication they could dream up.

Just because your brand lives in a specific time and place today (or in the near future), you’re thinking isn’t stuck there. When you’re breaking down limits in the name of brand liberation, don’t forget to take down time. You can start by taking off your watch…