Tag Archive for 'better conversations'

mnelson

A Wellness Advocate in action: LYSOL Mission for Health

As Advertisers, we’ve been taught to look for the right buyers for our products–intersecting the right individuals at the right time with the right claims to convince them to buy.  In today’s health and wellness marketing landscape, brands become relevant not by simply being different but by making a difference—by behaving as Advocates. That means finding a shared purpose with our consumers, proving it through actions and interactions and connecting stakeholders around the purpose. The goal: to create not just buyers, but ambassadors of the brand who will self-multiply.

Many brands today are saying the right things…telling consumers they have a “higher purpose.” What separates the LYSOL effort is how the brand is backing up the words with actions.  LYSOL’s campaign, Mission for Health, is a great example of applying the principles of an Advocate brand.

Like many health and wellness brands, LYSOL has a science-based differentiation: it kills 99% of bacteria.  But through Mission for Health, the brand truth is laddered up to a greater shared purpose with moms.  The campaign easily allows for new products and product improvements that continue to prove Lysol’s mission for health. It uses mass media as a mass invitation to a more involving online and grassroots experience.

How LYSOL Mission for Health puts Advocate principles into practice:

Shared Purpose: Reducing the spread of flu and colds at home and at school.

Action: Along with education around prevention, LYSOL proves its commitment to the purpose through acts of generosity, such as a $5 rebate on flu shots.

Serving: LYSOL is empowering schools, through a program endorsed by a leading pediatrician, to teach healthy habits to children and increase school attendance through the Lysol Blue Ribbon School Attendance Challenge that rewards schools for low absenteeism.

Connecting: LYSOL brings advocates for health together through its efforts in schools, humanitarian efforts and through online forums and community.

Dialogue: On lysol.com/missionforhealth, consumers can join dialogue around the greater purpose of health (including products) or can ask questions of experts from the healthcare and science community.

Citizenship: LYSOL has partnered with Save the Children, a non-profit humanitarian and disaster relief organization to support the needs of children and their families whose health and safety are affected by disasters. The difference between this effort and adjunct cause marketing is that it is directly linked to Mission for Health, so it is meaningful proof of the purpose, not just general goodwill.

Authenticity: First-time moms are provided with educational resources on keeping themselves and their infants healthy with information available at OBGYN offices, pediatrician offices, on www.lysol.com/missionforhealth and other online communities.

Ambassadors: Joining the Mission for Health cause allows moms to review products and get health tips they can pass on to others. Also, the Mission program includes a Community Heroes Contest, with winners judged on improving the health or happiness of a community, and the possible impact of a community improvement effort.

Without these Advocate principles in action, LYSOL’S Mission for Health campaign would just be another pretty Advertising tagline.  Kudos to the Advocate brand builders behind it.

*For more information on health and wellness visit thewellatgsw.com.

pcomber

A chef shows the way forward for the healthcare industry

A year ago I saw the 2010 winner of the TED Prize, Jamie Oliver’s award speech and was impressed. I came across it again a couple of weeks ago and was inspired.

The TED Prize is awarded annually to an exceptional individual who receives $100,000 and, much more important, “One Wish to Change the World.”

Jamie’s wish; “I wish for your help to create a strong, sustainable movement to educate every child about food, inspire families to cook again and empower people everywhere to fight obesity.”

Watch the video, if you’ve already seen the video watch it again. While you listen to this passionate call to action, imagine that it isn’t coming from a British chef but from a healthcare company.

In a world where consumers increasingly demand more than just lip service to the idea of “social responsibility” and where payers are looking for “value”, any company that considers itself a health provider should be looking at providing complete solutions and brands that can stand for and make a meaningful change.

If healthcare companies don’t rise to the challenge and exploit the opportunity someone else will, maybe even a chef.

brizzo

Pharmaceutical advertising – the perspective of a healthcare provider

(Note: Brenda is an advanced practice nurse and a member of GSW’s Pink Tank, a division focused on women and health. She writes this post from her perspective as a practicing HCP.)

As a healthcare provider I can tell you that I am definitely influenced by pharmaceutical advertising. Is that all bad? Do I make prescribing decisions only because some drug rep has dazzled me by his brilliance or has cultivated a personal relationship that clouds my judgment in making the right choice for my patients?

Hardly.

I am still able to make choices that are best for my patients, and soak in all the information. I am able to discern the science from the promotion and integrate this information into my practice. But the influence that is beneficial is often not considered when the debate over pharma advertising ensues.

Because of pharma advertising I have increased my assessment skills.

  • I now ask women about their bone health, assess BMD, and assure their calcium and vitamin D intake is adequate. That is a direct result of what I have learned about osteoporosis from pharma advertising.
  • I now ask women about urinary incontinence and if it affects their lives thanks to a better understanding about stress versus urge incontinence provided by pharma and device marketing.
  • I now ask women who have migraines how having them affects the rest of their lives, even when not having a migraine, so if appropriate I prescribe a daily preventive medication rather than an episodic medication just to relieve the pain. Changing the conversation was suggested to me by pharma and has improved the care I am giving.
  • I have learned that pain is inextricably linked to depression in many patients, I now ask about both when patients present with pain and/or depression.

My patients have been influenced by pharmaceutical advertising too. They are now more comfortable in discussing their health; they have been given permission to discuss all aspects of their health openly. They ask more appropriate questions, they have learned to ask what is most important to them first, instead of having an entire appointment before they get to what is really bothering them. They might have even heard about a therapy they may want to try. If they are confident about a therapy then they will have a stronger commitment to it, a win-win.

So before we decide to stop pharmaceutical advertising or curtail it greatly, let’s consider all repercussion of this action. Advertising is not all bad. Give healthcare professionals some credit, we can hear the information and integrate it into our practice in an ethical way, and still make the best choices for our patients. The good that comes from pharmaceutical advertising provides far more benefits than detriments’. It raises awareness about health conditions, opens up the conversation and provides for an informed dialogue between the health care provider and the patient.